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FAQ & T&Cs


FAQ

 

GENERAL

What is Diners’ Choice?

"A Part, Together"
Chope has been bringing its community of discerning diners together to vote for their favourite restaurants since 2014. Returning from September to November 2020, Diners’ Choice 2020 awards restaurants that have made a difference, with winners chosen by the public.

I know which restaurants I'd like to support, but I'm also open to suggestions. How can I find out more?

You’ve come to the right place. Check out Chope on Instagram for a daily dose of inspo and tributes from HK's foodie community.

Voting
Can I vote more than once?

Nope. We only allow one submission of votes per email address. You can vote for multiple categories all at once!

How many ways are there to vote?

All voting is done on https://dinerschoicehk.chope.co/. The site can also be accessed via chope.co or scan the exclusive Diners’ Choice QR code that can be found at some of our participating restaurants!

Can I vote for the same restaurant in more than one category?

Yes, you can! We encourage you to vote for your favourite restaurant in as many categories as you want. Don’t hold back!

I can’t find my restaurant in the search bar! What can I do?

If a restaurant you love can’t be found in the search bar, that means that it’s not a restaurant that’s on Chope or ChopeDeals. Please vote for another restaurant instead!

If you’d like to see your favourite restaurants on Chope, drop by https://www.chope.co/hong-kong-restaurants/feedback with your suggestions!

Rewards
I’ve finished voting, but I haven’t received my rewards via email. What should I do?

If you’re experiencing any issues with the submission of votes, please email support@chope.com.hk We can assist you there!

How many perks can I get when I vote?

When you vote for eight categories, you’ll get all four perks. You can only select one of each type of perk.

What if the reward I want is no longer available?

Oops — fastest fingers first! The redemption of our rewards work on a “first come, first serve” basis. There are still many other rewards from our amazing partners that you can choose from.

Feedback
I have some feedback for Diners’ Choice that I’d like to share with Chope. How do I do that?

If you have any feedback or suggestions about Diners’ Choice, reach out to us at customersupport@chope.co. We’d be more than happy to assist you!

*Chope is serious about your privacy and will not share any of your personal information.

 

Terms & Conditions

 

General 

  1. Each email address is entitled to participate in the voting process, once.
  2. Chope reserves the right to disqualify any individuals and accounts that do not abide by the Terms & Conditions of the campaign or who have, in the opinion of Chope, engaged in conduct which is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the campaign and/or Chope. This includes, but not limited to, individuals using multiple email addresses. 
  3. Chope shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions. Such changes shall be effective immediately upon posting to this webpage.
  4. Chope also reserves the right to cancel the vote if circumstances arise outside of its control.

 

Voting

  1. This vote is open to all residents of Hong Kong.
  2. Voting times may be subject to change.
  3. There is no entry fee and no purchase necessary to vote.
  4. By entering this vote, the voter is indicating his/her agreement to be bound by these terms and conditions.
  5. The closing date for voting entires will be 24 November 2019. After this date, no further votes will be permitted.
  6. An online vote cannot be withdrawn after it has been submitted. Every vote is confidential.
  7. The following information is recorded for audit purposes:
  • The individual person submitting the vote
  • The number of votes submitted
  • The time the vote was submitted
  • The IP address of the voter
  • The specific choice exercised by the voter is recorded with the voting record

Perks Terms & Conditions

1. Green Common

HK$40 off (min. spend HK$400) and a FREE Straw set

  • Enjoy $40 off on all regular-priced items for order $400 or above and a FREE Straw set at www.greencommon.com by using a specific promo code. 
  • The promo code is valid from 15/10/2020 to 31/12/2020.
  • The promo code can only be used once for Green Common each account.
  • The promo code is not applicable to specific items (e.g. Mooncakes, Chinese New Year rice puddings, poon choi, veggie bouquets, etc.) and consignment brands, please refer to Green Common Terms & Conditions for more details.
  • The promo code cannot be used in conjunction with other promotions and discounts.
  • The promo code is online exclusive.
  • The promo code is non-exchangeable for cash or other products.
  • Should you have any enquiries, please contact Green Common eShop at (852) 2263 3152 (Monday to Friday 10:00 to 18:00) or email to eshop@greencommon.com .
  • Green Common eShop reserves the right to amend the terms & conditions without prior notice.
  • In case of any disputes, the decision of Green Common eShop shall be final and conclusive.

2. Francfranc

15% off the total bill

  • Promo code is valid until 31 DEC 2020.
  • Promo code is only valid for purchase any original priced products via Francfranc HK Online Shop: https://hk.francfranc.net/
  • MODERN WORKS, Consignment items & sale items are excluded terms & conditions for delivery matter, please visit https://hk.francfranc.net/pages/delivery-terms terms & conditions for exchange policy, please visit https://hk.francfranc.net/pages/exchange-policy
  • This offer cannot be used in conjunction with other discounts or promotional offer.
  • Pictures of the item shown on https://hk.francfranc.net/ are for reference only. Francfranc reserve the right to amend these terms and conditions as well as to vary or terminate the offers without prior notice. In case of any disputes, Francfranc reserve the right to make the final decision
  • For any questions/issues, please whatsapp Francfranc +852 9090 4686 or email us online@francfranc.com.hk

3. Langham Hotel

HK$50 off Gourmet Moments staycation

  • Offer is valid for bookings from now until 30 November 2020 and stays for any nights from 1 October to 30 November 2020.
  • Cancellations made less than 24 hours prior to the day of arrival will incur a charge equivalent to the first night's accommodation and service charge.
  • The Langham Hong Kong reserves the right to change the details of the promotion from time to time, and to offer alternative benefits should the one requested be unavailable.

    4. ChopeDeals

    Extra HK$25 off on 10% off All Day Dining Vouchers 

    • Only valid for the 10% off All Day Dining Vouchers.
    • A minimum spend of HK$225 is required on each order to qualify for this offer.
    • Promo code is valid until 31 Dec 2020.
    • Limited to 1 redemption per user.
    • Dining vouchers must be redeemed within three months after purchase.
    • This offer cannot be used in conjunction with other discounts or promotional offers.
    • Additional terms and conditions apply to each dining voucher.
    • In case of any disputes, Chope reserves the right to make the final decision.